Terms and conditions
Multivendor E-commerce Platform General Terms and Conditions (GTC) for:
(Location: Geneva)
1. Applicability
These general terms and conditions apply to all orders placed from Switzerland or the Principality of Liechtenstein through the multivendor e-commerce platform.
DigiApps Sarl, +41 (0)33 533 2210, sales@clicktoshop.ch, www.swissifyit.ch, referred to as the platform owner.
2. Offer and Contract Formation
2.1 The display of products on www.clicktoshop.ch online represents an invitation to place an order rather than a binding offer.
2.2 By clicking the [order] button, the customer submits a binding order for the products listed on the order page.
2.3 The order is confirmed by email immediately upon receipt. The sales contract is formed only if the seller (vendor) confirms the shipment of the goods by email (order or dispatch confirmation) or, at the latest, upon delivery of the goods.
2.4 For advance payment, the purchase contract is formed upon the platform owner's confirmation of payment receipt.
2.5 The sale of alcoholic beverages to individuals under 16 years old and the sale of spirits to minors under 18 years old are strictly prohibited by Swiss law. By placing an order on www.clicktoshop.ch, the customer agrees to these provisions and confirms their eligibility to make the purchase. CLICKTOSHOP.CH disclaims all liability in case of unlawful activity.
3. Right of Withdrawal
3.1 Customers have the right to withdraw from the contract by returning the ordered products to the vendor within 14 days of receiving the goods. No justification for the return is required. Withdrawal should be sent to the respective vendor.
3.2 Exercising the right of return results in a settlement report requiring both parties to return the services received under the sales contract. The customer bears the cost of return shipping.
3.3 Upon receipt of the goods, the purchase price is immediately refunded to the customer.
3.4 The vendor reserves the right to deduct from the refundable purchase price or charge compensation for any damage, misuse, or, if agreed, the cost of shipping the goods. No deduction will be made if the loss in value results from necessary handling to determine the goods' nature, condition, and functionality. The vendor may withhold reimbursement until the goods are returned or the customer provides proof of return, whichever comes first.
3.5 The right of return does not apply to opened and used products.
4. Prices and Shipping Costs
4.1 The prices listed on the product page include the legal value-added tax (VAT) and other price components and are in Swiss Francs (CHF).
4.2 Shipping costs may be added to the listed prices, depending on the delivery address, quantity, and type of goods. The exact shipping costs are provided to the customer during the ordering process. No additional costs are charged for deliveries within Switzerland.
5. Delivery Terms
5.1 Deliveries are only made within Switzerland and the Principality of Liechtenstein.
5.2 Unless otherwise specified in the offer, the standard delivery time is 1-2 days.
5.3 If not all ordered products are available, the vendor may make a partial delivery. No additional costs will be charged to the customer for partial deliveries.
5.4 If the goods' shipment fails due to the customer's fault after three attempts, the vendor is entitled to withdraw from the contract. Any payments made are immediately refunded.
6. Payment Terms
6.1 Payment options include prepayment, invoice, credit card, or payment upon receipt.
6.2 When choosing advance payment, the platform owner provides its bank details in the
order confirmation. The invoiced amount must be transferred to the platform owner's account within 1 day.
6.3 For credit card payments, the customer's account is debited unless otherwise specified.
6.4 Offsetting with unrecognized or not legitimately established customer claims is excluded.
6.5 The customer may only exercise a right of retention if the claims are based on the same contract.
7. Late payment/reminder/debt collection
7.1 Invoices must be paid within 15 days of goods delivery. Failure to pay within this timeframe results in the customer being in default (late payment).
7.2 The platform owner sends 2 written payment reminders to the customer. The reminder fee conditions are as follows:
Reminder after [10 days] [0 CHF] Reminder after [30 days] [5 CHF] Last reminder after [60 days] [20 CHF] In addition to reminder fees, 0% interest is charged as soon as the invoice is due.
If the amount remains unpaid after the last reminder, the platform owner delegates the collection of its claim to the respective vendor.
8. Title Retention
The vendor retains ownership of the goods until full payment. Before transferring ownership, pledging, cessation as security, alteration, or modification is not allowed without the vendor's consent.
9. Warranty
9.1 The vendor offers a guarantee for defect repairs. The vendor may choose between repairing the delivered goods (defect repair) or replacing the defective goods with defect-free goods (replacement delivery).
9.2 If the repair fails, the customer has the right to withdraw from the contract. This does not apply to minor defects. The customer's right to a price reduction is excluded.
10. Liability
The platform owner and the vendor exclude all liability for contract breaches due to slight negligence. Violations committed by assistants and subcontractors are also excluded from the platform owner's and the vendor's responsibility.
11. Personal Data Protection
The platform owner commits to processing and using the customer's data in compliance with applicable laws. More information can be found in the platform owner's data protection policy, available on the platform owner's website and by clicking the following link: https://www.clicktoshop.ch/privacy-policy/
21. Final Provisions
If any provision of these general sales conditions contradicts applicable laws, the contract's validity and the remaining provisions remain unaffected. The applicable legal provisions replace the non-conforming provision.
